Mediclinic Clayton

Name of practice: Mediclinic Clayton
Practitioner seen: Dr. Wilson Chong
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? All appointments
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: Second half of 2018
Rate visit out of 10, with 10 being the best experience you could have. 1/10
Rate clinic out of 10, with 10 being the best clinic ever. 3/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Heterosexual
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
47
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Anglo/Scottish

Trans Healthcare

Did this practitioner ask about your gender identity?
I filled him in on my gender status during first appointment.
Was the practitioner respectful of your gender identity?
No
Did they ask for your preferred name?
No
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
No
Did you feel like the practitioner had treated trans patients before?
No
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
No
Did the practitioner take you seriously?
No
Did the practitioner respect your concerns and decisions about your transition?
No
Did the practitioner respect your concerns and decisions about your sexual health? No
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
No
Did the practitioner respect your concerns and decisions in relation to your physical health?
No
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
3/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
1/10
Any other comments?
After being refused HRT (that I've been on over 30 years) at 3 appointments I said on the fourth appointment why are you doing this, do you want me to see another doctor? He replied it wasnt personal but he did not accept or believe in the whole transgender phenomenon so therefore was unable to treat me for any trans related issue.

Concord Hospital Andrology Dept.

Name of practice: Concord Hospital Andrology Dept.
Practitioner seen:
Dr. Veena Jayadev
What type of medical professional did you see? Endocrinologist
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
Yes
What is your gender?
NB trans man
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bi/questioning
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
19
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Jewish

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
9/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10

Heart Matters Psychology

Name of practice: Heart Matters Psychology
Practitioner seen: Dr Jacques Rizk
What type of medical professional did you see? Clinical psychologist
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Only dealt with Dr Rizk
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit: Second half of 2016
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Pan-romantic
Has any of this changed since the appointment you are reviewing? Please comment.
Originally unsure on sexuality
How old were you in years at time of appointment? 22
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Australian

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes, Mental health support during transition
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent. 10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Practise is based in a hotel. So seating while waiting can vary depending on hotels busyness.
Did the waiting room have adequate space for wheelchair/mobility scooter users? Yes
Please estimate how long you waited for your appointment.
5-10 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes

Total Health Care

Name of practice: Total Health Care
Practitioner seen: Stephen Koder
What type of medical professional did you see? Psychiatrist
Is this a practitioner you've seen before?
Yes
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 8/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Ace
Has any of this changed since the appointment you are reviewing? Please comment.
Didn’t know sexuality
How old were you in years at time of appointment?
16
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Indian

Trans Healthcare

Did this practitioner ask about your gender identity? Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
No
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
No
Did the practitioner respect your concerns and decisions about your sexual health? N/A
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
N/A
Did the practitioner respect your concerns and decisions in relation to your physical health?
No
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
8/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
7/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
No
Were there wheelchair accessible bathrooms?
No
If yes, are the bathrooms unlocked?
N/A
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Some space for one wheelchair/mobility scooter user, but not adequate
Please estimate how long you waited for your appointment.
20-25 minutes
Was information available in Easy English?
Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
N/A
Were staff knowledgeable about disability and access rights?
N/A

Hills Clinic

Name of practice: Hills Clinic
Practitioner seen: Kalava
What type of medical professional did you see? Psychiatrist
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? No
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit:
Second half of 2018
Rate visit out of 10, with 10 being the best experience you could have. 2/10
Rate clinic out of 10, with 10 being the best clinic ever. 4/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?  
Ace
Has any of this changed since the appointment you are reviewing? Please comment.
Was unsure about sexuality then
How old were you in years at time of appointment?
16
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Indian

Trans Healthcare

Did this practitioner ask about your gender identity? Yes
Was the practitioner respectful of your gender identity?
Sometimes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Inconsistently
Did they use the pronouns you gave them?
Inconsistently
Did their form let you put whatever gender you wanted?
No
Did you feel like the practitioner had treated trans patients before?
No
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
No
Did the practitioner take you seriously?
No
Did the practitioner respect your concerns and decisions about your transition?
No

Did the practitioner respect your concerns and decisions about your sexual health? N/A
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
No
Did the practitioner respect your concerns and decisions in relation to your physical health?
N/A
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
4/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
2/10
Any other comments?
Hot trash

Westmead Hospital

Name of practice: Westmead
Practitioner seen: Dr. Holmes-Walker
What type of medical professional did you see? Endocrinologist
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender? Female
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
No
What is your sexuality? Ace
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
16
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Indian

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition? Yes
Did the practitioner respect your concerns and decisions about your sexual health?
Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 6/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
9/10
Any other comments?

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
No
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Not sure
Please estimate how long you waited for your appointment.
1 hour and 15 minutes - 1 hour and 30 minutes
Was information available in Easy English? Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
N/A
Were staff knowledgeable about disability and access rights?
N/a
Any other comments?


Caulfield Park Clinic

Name of practice: Caulfield Park Clinic
Practitioner seen: Dr. Eleanora Freeman
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit? Second half of 2018
Rate visit out of 10, with 10 being the best experience you could have 5/10
Rate clinic out of 10, with 10 being the best clinic ever 6/10

Demographics (who’s this review by)
Are you transgender/gender diverse? Yes
Are you non-binary? Yes
What is your gender? Genderqueer
Are you intersex? No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent) Yes
What is your sexuality? Bisexual
Has any of this changed since the appointment you are reviewing? Please comment. No
How old were you in years at time of appointment? 21
Are you Aboriginal or Torres Strait Islander? No
What is your ethnicity? Jewish

Trans Healthcare
Did this practitioner ask about your gender identity?
No
Was the practitioner respectful of your gender identity? No
Did they ask for your preferred name? No
Did they use the name you gave them? Yes
Did they use the pronouns you gave them? No
Did their form let you put whatever gender you wanted? No
Did you feel like the practitioner had treated trans patients before? No
Did you seek transition related medical care during this appointment? No
If yes, did the practitioner have adequate knowledge about this? N/A
Did the practitioner take you seriously? Yes
Did the practitioner respect your concerns and decisions about your transition? N/A

Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health? Yes
Did the practitioner respect your concerns and decisions in relation to your mental health? N/A
Did the practitioner respect your concerns and decisions in relation to your physical health? N/A
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 3/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent. 3/10
Any other comments? I was there to get a birth control prescription and the doctor constantly referred to me and everyone who might take the pill as a woman. It wasn't malicious or targeted, it was just really obvious that she'd never thought about trans people and it was really uncomfortable

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs? Yes
If yes, is this entrance unlocked? Yes
Were the doorways wide enough for large wheelchairs/scooters? No
Were there wheelchair accessible bathrooms? Not sure
If yes, are the bathrooms unlocked? N/A
Was the waiting room quiet? Yes
Did the waiting room have adequate seating? Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users? No space
Please estimate how long you waited for your appointment. 20-25 minutes
Was information available in Easy English? No
Was information available in braille or screen-reader compatible electronic formats? No
Was information available in Auslan? No
Were the staff respectful, especially in regards to disability? It didn’t come up
Were staff knowledgeable about disability and access rights? No