Mid North Coast Arthritis Clinic

Name of practice:  Mid North Coast Arthritis Clinic
Practitioner seen:  Dr Peter Wong
What type of medical professional did you see?  Specialist
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  No
Were you the patient on this visit?  Yes
When did you visit: 2018, second half of year
Rate visit out of 10, with 10 being the best experience you could have.  4/10
Rate clinic out of 10, with 10 being the best clinic ever.  6/10 

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Male
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
What is your sexuality?  Bisexual
Has any of this changed since the appointment you are reviewing? Please comment.  No.
How old were you in years at time of appointment?  17
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Australian

Trans Healthcare
Did this practitioner ask about your gender identity?  Yes
Was the practitioner respectful of your gender identity?  No
Did they ask for your preferred name?  No
Did they use the name you gave them?  Inconsistently
Did they use the pronouns you gave them?  Inconsistently
Did their form let you put whatever gender you wanted?  No
Did you feel like the practitioner had treated trans patients before?  No
Did you seek transition related medical care during this appointment?  No
Did the practitioner take you seriously?  No
Did the practitioner respect your concerns and decisions about your transition?  No
Did the practitioner respect your concerns and decisions about your sexual health?  No
Did the practitioner respect your concerns and decisions about your reproductive health?  N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?  No
Did the practitioner respect your concerns and decisions in relation to your physical health?  No
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  3/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  1/10

Any other comments?  Called me (was afab) a "transgender lady" in a referral to another specialist. 

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
Was there a wheelchair-accessible entrance with no stairs?  Yes
If yes, is this entrance unlocked?  Yes
Were the doorways wide enough for large wheelchairs/scooters?  Yes
Were there wheelchair accessible bathrooms?  Yes
If yes, are the bathrooms unlocked?  Yes
Was the waiting room quiet?  Yes
Did the waiting room have adequate seating?  No
Did the waiting room have adequate space for wheelchair/mobility scooter users?  Some space for one wheelchair/mobility scooter user, but not adequate
Please estimate how long you waited for your appointment.  10-15 minutes
Was information available in Easy English?  Yes
Was information available in braille or screen-reader compatible electronic formats?  Not sure
Was information available in Auslan?  Not sure
Were the staff respectful, especially in regards to disability?  No
Were staff knowledgeable about disability and access rights?  Yes
 Please add any other comments about your experience here.  After finding out I was trans he told me he didn’t want to see me anymore.