Concord Hospital Andrology Dept.

Name of practice: Concord Hospital Andrology Dept.
Practitioner seen:
Dr. Veena Jayadev
What type of medical professional did you see? Endocrinologist
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
Yes
What is your gender?
NB trans man
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bi/questioning
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
19
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Jewish

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
9/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10

Heart Matters Psychology

Name of practice: Heart Matters Psychology
Practitioner seen: Dr Jacques Rizk
What type of medical professional did you see? Clinical psychologist
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Only dealt with Dr Rizk
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit: Second half of 2016
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Pan-romantic
Has any of this changed since the appointment you are reviewing? Please comment.
Originally unsure on sexuality
How old were you in years at time of appointment? 22
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Australian

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes, Mental health support during transition
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent. 10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Practise is based in a hotel. So seating while waiting can vary depending on hotels busyness.
Did the waiting room have adequate space for wheelchair/mobility scooter users? Yes
Please estimate how long you waited for your appointment.
5-10 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes