East Sydney Doctors

Name of practice: East Sydney Doctors
Practitioner seen: Vanessa Farr
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes 
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Trans dude
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Gay
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
23
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
White

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
Very cool and knowledgeable about trans stuff, super willing to listen to me and trust me but not force me to take the lead on my medical treatment

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
No
If yes, is this entrance unlocked?
N/A
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users? Down three steps
Please estimate how long you waited for your appointment.
5-10 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes

Any other comments? They seem to be working on making the practice wheelchair accessible, just having some issues with how to not make it upsetting and confusing to vision impaired patients and service dogs.

Strive Health and Physio

Name of practice: Strive Health and Physio
Practitioner seen: Dr. Wai Lee
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment}
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit?  Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
Yes
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bisexual
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
31
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Pasty white (Scottish/Dutch)

Trans Healthcare 
Did this practitioner ask about your gender identity?
He was advised beforehand by another patient of his, so he didn't ask because he already knew.
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
You can enter it when you fill in a new patient form
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
He had not, but wasn't afraid of asking questions that would make the process easier.
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
He was following a prescribed treatment by my previous doctor.
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
He took control of my treatment. My endocrinologist had me on a dose that was 10% of the lowest dose in multiple guidelines. He took my concerns and decided that it was best if he took charge.

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
No
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked? Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
No
Did the waiting room have adequate seating?
No
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Yes
Please estimate how long you waited for your appointment. 15-20 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Doesn’t apply to me
Were staff knowledgeable about disability and access rights?
Doesn’t apply to me
Any other comments?
This is an area they could improve in. And their reception desk is too high to see patients in wheelchairs over.

Please add any other comments about your experience here. The experience was excellent. While my GP doesn't specialise in this area, he is open to learning about it and is currently studying up on the current guidelines. He cares deeply about getting positive outcomes for his patients.

Centre Clinic

Name of practice: Centre Clinic
Practitioner seen: Nick Silberstein/Sophie Carter
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes 
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Ace/bi
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
19
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
British

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
They do my HRT there, without having to be referred to an endocrinologist and they even called a sexual health physician to get me on PBS for it. They also got me a referral to top surgery and a psych for the WPATH letter. Super professional and nice, best find of doctor I've ever done.


Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
There's a chair lift as you have to go upstairs for the practice and you need one of the receptionists to unlock it.
Were the doorways wide enough for large wheelchairs/scooters?
Not sure
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Not sure
Please estimate how long you waited for your appointment.
10-15 minutes
Was information available in Easy English?
Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
Doesn’t apply to me
Were staff knowledgeable about disability and access rights?
Doesn’t apply to me


Any other comments?
Amazing place, meant I didn't have to continue waiting for the gender clinic (it had been a year with no response) and I was on HRT within my second visit. Known for being a queer clinic so very respectful and knowledgeable.

Albion Centre

Name of practice: Albion Centre
Practitioner seen: Unsure, a nurse.
What type of medical professional did you see? Nurse for a sexual health check
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: 2019
Half of year visited in: First half of year
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
Yes
What is your gender?
Trans(masc)
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
No
What is your sexuality? Queer
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
22
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
White

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
No
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes, didn’t use pronouns for me.
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
No
If yes, did the practitioner have adequate knowledge about this?
N/A
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
N/A
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
N/A
Did the practitioner respect your concerns and decisions in relation to your physical health?
N/A
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
This was the most blissful experience I’ve ever had in the medical system. I felt so welcome. 

Please add any other comments about your experience here. I have always been terrified of sexual health checks and had never gotten one before. The nurse I saw at the Albion Centre was truly lovely and amazing and calmed me so much.

Ranges Medical

Name of practice: Ranges Medical
Practitioner seen: Dr Susi Fox
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes 
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Pan-romantic
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
24
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Australian

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity? Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
No
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health? Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10


Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
It is a family clinic so I choose to go during times school children are often absent. They can often be quite loud as there is a play area for them.
Did the waiting room have adequate seating? Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Yes
Please estimate how long you waited for your appointment.
10-15 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes

Interchange General Practice

Name of practice: IGP/Hobart Place Practice
Practitioner seen: Dr Tuck Meng Soo
What type of medical professional did you see? G.P.
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Unsure
Were you the patient on this visit? Yes 
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 8/6
Rate clinic out of 10, with 10 being the best clinic ever. 6/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Transfeminine
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bi lesbian
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
25
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Caucasian/white

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? N/A
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 8/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
Practitioner is a trans woman with experience supplying hrt to trans people. She will be be moving to Hobart Place Practice soon and will no longer be bulk billing as of July 2019.

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Not sure
Were there wheelchair accessible bathrooms?
Not sure
If yes, are the bathrooms unlocked?
Not sure
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Some space for one wheelchair/mobility scooter user, but not adequate.
Please estimate how long you waited for your appointment.
40-45 minutes
Was information available in Easy English?
Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
Doesn’t apply to me
Were staff knowledgeable about disability and access rights?
Doesn’t apply to me

Please add any other comments about your experience here. She's one of the best/only accessible GPs in Canberra that provide trans healthcare. 

Northside Clinic

Name of practice:  Northside Clinic
Practitioner seen:  Dr Richard Moore
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  First appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  Yes
Were you the patient on this visit?  Yes
When did you visit: 2013, second half of year
Rate visit out of 10, with 10 being the best experience you could have.  10/10
Rate clinic out of 10, with 10 being the best clinic ever.  10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Female
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  No
What is your sexuality?  Lesbian
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  65
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Caucasian 

Language and Culture
If you wanted information in a language other than English, was that available?  They had written information in the language I wanted (other than English)
What languages were available at the clinic?  English, Italian

Trans Healthcare
Did this practitioner ask about your gender identity?  Yes
Was the practitioner respectful of your gender identity?  Yes
Did they ask for your preferred name?  Yes
Did they use the name you gave them?  Yes
Did they use the pronouns you gave them?  Yes
Did their form let you put whatever gender you wanted?  Yes
Did you feel like the practitioner had treated trans patients before?  Yes
Did you seek transition related medical care during this appointment?  Yes
If yes, did the practitioner have adequate knowledge about this?  Yes
Did the practitioner take you seriously?  Yes
Did the practitioner respect your concerns and decisions about your transition?  Yes
Did the practitioner respect your concerns and decisions about your sexual health?  Yes
Did the practitioner respect your concerns and decisions about your reproductive health?  N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?  Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?  Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  10/10

Cambourne Clinic

Name of practice:  Cambourne Clinic
Practitioner seen:  Kate Carison
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  Yes
Were you the patient on this visit?  Yes
When did you visit: 2019, first half of year
Rate visit out of 10, with 10 being the best experience you could have.  10/10
Rate clinic out of 10, with 10 being the best clinic ever.  10/10 

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Male
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
What is your sexuality?  Unsure
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  26
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Caucasian

Trans Healthcare
Did this practitioner ask about your gender identity?  Yes
Was the practitioner respectful of your gender identity?  Yes
Did they ask for your preferred name?  Yes
Did they use the name you gave them?  Yes
Did they use the pronouns you gave them?  Yes
Did their form let you put whatever gender you wanted?  Yes
Did you feel like the practitioner had treated trans patients before?  Yes
Did you seek transition related medical care during this appointment?  Yes
If yes, did the practitioner have adequate knowledge about this?  Yes
Did the practitioner take you seriously?  Yes
Did the practitioner respect your concerns and decisions about your transition?  Yes
Did the practitioner respect your concerns and decisions about your sexual health?  Yes
Did the practitioner respect your concerns and decisions about your reproductive health?  Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?  Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?  Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Please add any other comments about your experience here.  All staff (receptionists, nurses, doctors) were knowledgeable, respectful and friendly 

Gardens Medical Group

Name of practice:  Gardens Medical Group
Practitioner seen:  Natasha McLellan
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  No
Which appointment are you reviewing?  First appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Other: Kinda dumb but friendly enough. They need more training
Was bulk billing available?  Unsure
Were you the patient on this visit?  Yes
When did you visit: 2019, first half of year
Rate visit out of 10, with 10 being the best experience you could have.  8/10
Rate clinic out of 10, with 10 being the best clinic ever.  8/10 

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Female
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  No
What is your sexuality?  Bi
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  27
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Caucasian 

Trans Healthcare
Did this practitioner ask about your gender identity?  Other: I told her as I was seeking help
Was the practitioner respectful of your gender identity?  Yes
Did they ask for your preferred name?  Other: My legal name is my preferred name
Did they use the name you gave them?  Yes
Did they use the pronouns you gave them?  Yes
Did their form let you put whatever gender you wanted?  Yes
Did you feel like the practitioner had treated trans patients before?  Other: She used to assist a gp who saw gd patients
Did you seek transition related medical care during this appointment?  Yes
If yes, did the practitioner have adequate knowledge about this?  Other: No but is learning
Did the practitioner take you seriously?  Yes
Did the practitioner respect your concerns and decisions about your transition?  Yes
Did the practitioner respect your concerns and decisions about your sexual health?  Yes
Did the practitioner respect your concerns and decisions about your reproductive health?  N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?  N/A
Did the practitioner respect your concerns and decisions in relation to your physical health?  Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  8/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  No
Was there a wheelchair-accessible entrance with no stairs?  Yes
If yes, is this entrance unlocked?  Yes
Were the doorways wide enough for large wheelchairs/scooters?  Yes
Were there wheelchair accessible bathrooms?  Not sure
Was the waiting room quiet?  yes
Did the waiting room have adequate seating?  Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?  Yes
Please estimate how long you waited for your appointment.  5-10 minutes
Was information available in Easy English?  Yes
Was information available in braille or screen-reader compatible electronic formats?  Not sure
Was information available in Auslan?  Not sure
Were the staff respectful, especially in regards to disability?  Doesn’t apply to me
Were staff knowledgeable about disability and access rights?  Doesn’t apply to me

Parkville Medical Centre

Name of practice:  Parkville Medical Centre
Practitioner seen:  Dr Meredith Lewis
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  Yes
Were you the patient on this visit?  Yes
When did you visit: 2019, first half of year
Rate visit out of 10, with 10 being the best experience you could have.  10/10
Rate clinic out of 10, with 10 being the best clinic ever.  10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  Yes
What is your gender?  non-binary
Are you intersex?  I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
What is your sexuality?  Pansexual
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  30
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Anglo-Saxon?

Trans Healthcare
Did this practitioner ask about your gender identity?  Yes
Was the practitioner respectful of your gender identity?  Yes
Did they ask for your preferred name?  Yes
Did they use the name you gave them?  Yes
Did they use the pronouns you gave them?  Yes
Did their form let you put whatever gender you wanted?  Yes
Did you feel like the practitioner had treated trans patients before?  Other: Not sure, but definitely aware
Did you seek transition related medical care during this appointment?  Yes
If yes, did the practitioner have adequate knowledge about this?  Yes
Did the practitioner take you seriously?  Yes
Did the practitioner respect your concerns and decisions about your transition?  Yes
Did the practitioner respect your concerns and decisions about your sexual health?  Yes
Did the practitioner respect your concerns and decisions about your reproductive health?  Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?  Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?  Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
Was there a wheelchair-accessible entrance with no stairs?  Yes
If yes, is this entrance unlocked?  Yes
Were the doorways wide enough for large wheelchairs/scooters?  Not sure
Were there wheelchair accessible bathrooms?  Yes
If yes, are the bathrooms unlocked?  Yes
Was the waiting room quiet?  Other: Relatively, I’m audio sensitive and always wear headphones
Did the waiting room have adequate seating?  yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?  Some space for one wheelchair/mobility scooter user, but not adequate
Please estimate how long you waited for your appointment.  40-45 minutes
Was information available in Easy English?  Yes
Was information available in braille or screen-reader compatible electronic formats?  Not sure
Was information available in Auslan?  Not sure
Were the staff respectful, especially in regards to disability?  Yes, not sure of other types of disability I don’t personally experience
Were staff knowledgeable about disability and access rights?  Other: Not sure

Prahran Market Clinic

Name of practice:  Prahran Market Clinic
Practitioner seen:  Sven Strecker
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  Yes
Were you the patient on this visit?  Yes
When did you visit:  2019, first half of year
Rate visit out of 10, with 10 being the best experience you could have.  9/10
Rate clinic out of 10, with 10 being the best clinic ever.  9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Female (transgender female)
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  No
What is your sexuality?  Lesbian
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  40
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Anglo  

Trans Healthcare
Did this practitioner ask about your gender identity?  Yes
Was the practitioner respectful of your gender identity?  Yes
Did they ask for your preferred name?  Yes
Did they use the name you gave them?  Yes
Did they use the pronouns you gave them?  Yes
Did their form let you put whatever gender you wanted?  Yes
Did you feel like the practitioner had treated trans patients before?  Yes
Did you seek transition related medical care during this appointment?  Yes
If yes, did the practitioner have adequate knowledge about this?  Yes
Did the practitioner take you seriously?  Yes
Did the practitioner respect your concerns and decisions about your transition?  Yes
Did the practitioner respect your concerns and decisions about your sexual health?  Yes
Did the practitioner respect your concerns and decisions about your reproductive health?  Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?  Yes
Did the practitioner respect your concerns and decisions in relation to your physical health? Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  10/10
Any other comments? The best I could have hoped for. I’d recommend this place to anyone.

Concord Hospital Andrology Dept.

Name of practice: Concord Hospital Andrology Dept.
Practitioner seen:
Dr. Veena Jayadev
What type of medical professional did you see? Endocrinologist
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
Yes
What is your gender?
NB trans man
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bi/questioning
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
19
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Jewish

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
9/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10

Heart Matters Psychology

Name of practice: Heart Matters Psychology
Practitioner seen: Dr Jacques Rizk
What type of medical professional did you see? Clinical psychologist
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Only dealt with Dr Rizk
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit: Second half of 2016
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Pan-romantic
Has any of this changed since the appointment you are reviewing? Please comment.
Originally unsure on sexuality
How old were you in years at time of appointment? 22
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Australian

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes, Mental health support during transition
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent. 10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Practise is based in a hotel. So seating while waiting can vary depending on hotels busyness.
Did the waiting room have adequate space for wheelchair/mobility scooter users? Yes
Please estimate how long you waited for your appointment.
5-10 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes