Centre Clinic

Name of practice: Centre Clinic
Practitioner seen: Nick Silberstein/Sophie Carter
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit? Yes 
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Ace/bi
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
19
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
British

Trans Healthcare 
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
They do my HRT there, without having to be referred to an endocrinologist and they even called a sexual health physician to get me on PBS for it. They also got me a referral to top surgery and a psych for the WPATH letter. Super professional and nice, best find of doctor I've ever done.


Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
There's a chair lift as you have to go upstairs for the practice and you need one of the receptionists to unlock it.
Were the doorways wide enough for large wheelchairs/scooters?
Not sure
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Not sure
Please estimate how long you waited for your appointment.
10-15 minutes
Was information available in Easy English?
Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
Doesn’t apply to me
Were staff knowledgeable about disability and access rights?
Doesn’t apply to me


Any other comments?
Amazing place, meant I didn't have to continue waiting for the gender clinic (it had been a year with no response) and I was on HRT within my second visit. Known for being a queer clinic so very respectful and knowledgeable.