Modern Medical Balwyn

Name of practice:  Modern Medical Balwyn
Practitioner seen:  Dr Cheryl Wang
What type of medical professional did you see?  GP
Is this a practitioner you've seen before?  Yes
Which appointment are you reviewing?  Subsequent appointment
Were the practice staff that you interacted with (other than practitioner) respectful?  Yes
Was bulk billing available?  Yes
Were you the patient on this visit?  Yes
When did you visit: 2019, first half of year
Rate visit out of 10, with 10 being the best experience you could have.  10/10
Rate clinic out of 10, with 10 being the best clinic ever.  9/10

 Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  No
What is your gender?  Female
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
What is your sexuality?  Female
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  65
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Caucasian 

Language and Culture
What languages were available at the clinic?  English, Chinese
How easy was it to access resources in the language you wanted? Please specify language.  English
Were staff (including practitioner) respectful of your cultural background?  Yes
Please rate the general cultural sensitivity of the staff (excluding the practitioner), with 10 being excellent.  9/10
Please rate the general cultural sensitivity of the practitioner, with 10 being excellent.  10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
Was there a wheelchair-accessible entrance with no stairs?  Yes
If yes, is this entrance unlocked?  Yes
Were the doorways wide enough for large wheelchairs/scooters?  Yes
Were there wheelchair accessible bathrooms?  Yes
If yes, are the bathrooms unlocked?  Yes
Was the waiting room quiet?  Yes
Did the waiting room have adequate seating?  Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?  Some space for one wheelchair/mobility scooter user, but not adequate
Please estimate how long you waited for your appointment.  10-15 minutes
Was information available in Easy English?  Yes
Was information available in braille or screen-reader compatible electronic formats?  No
Was information available in Auslan?  No
Were the staff respectful, especially in regards to disability?  Yes
Were staff knowledgeable about disability and access rights?  Doesn’t apply to me
Please add any other comments about your experience here. Very positive