St Vincent’s Hospital

Name of practice:  St Vincent’s Hospital, Melbourne (Public)
Practitioner seen:  Multiple
What type of medical professional did you see?  Neurologists (including residents)
Is this a practitioner you've seen before?  No
Which appointment are you reviewing?  Other: During a two week hospital stay.
Were the practice staff that you interacted with (other than practitioner) respectful?  Other: Some nursing staff were respectful when informed of my gender identity
Was bulk billing available?  Unsure
Were you the patient on this visit?  Yes
When did you visit: 2017, second half of year
Rate visit out of 10, with 10 being the best experience you could have.  6/10
Rate clinic out of 10, with 10 being the best clinic ever.  6/10

Demographics (who’s this review by)
Are you transgender/gender diverse?  Yes
Are you non-binary?  Yes
What is your gender?  Non-binary trans person
Are you intersex?  No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent).  Yes
What is your sexuality?  Pansexual
Has any of this changed since the appointment you are reviewing? Please comment.  No
How old were you in years at time of appointment?  31
Are you Aboriginal or Torres Strait Islander?  No
What is your ethnicity?  Caucasian

Trans Healthcare
Did this practitioner ask about your gender identity?  No
Was the practitioner respectful of your gender identity?  No
Did they ask for your preferred name?  No
Did they use the name you gave them?  No
Did they use the pronouns you gave them?  No
Did their form let you put whatever gender you wanted?  No
Did you feel like the practitioner had treated trans patients before?  Other: Hard to discern in a hospital environment.
Did you seek transition related medical care during this appointment?  No
Did the practitioner respect your concerns and decisions about your transition?  N/A
Did the practitioner respect your concerns and decisions about your sexual health?  N/A
Did the practitioner respect your concerns and decisions about your reproductive health?  N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?  Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?  Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.  3/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.  3/10

Any other comments?  Some of the nursing staff were very good regarding my gender identity (they informed other nursing staff and used preferred name). I asked these staff members if the hospital had policies on trans patients or if they offered trans health education for their staff and they inquired for me. The answer was no and they apologised.

Please add any other comments about your experience here.  This experience was about a long term stay on a specialist ward in a public hospital. After discussions with a number of progressive nursing staff it was pretty clear my experience was not unique across the entire hospital.

Heart Matters Psychology

Name of practice: Heart Matters Psychology
Practitioner seen: Dr Jacques Rizk
What type of medical professional did you see? Clinical psychologist
Is this a practitioner you've seen before? No
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Only dealt with Dr Rizk
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit: Second half of 2016
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Male
Are you intersex?
I don’t know
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Pan-romantic
Has any of this changed since the appointment you are reviewing? Please comment.
Originally unsure on sexuality
How old were you in years at time of appointment? 22
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Australian

Trans Healthcare
Did this practitioner ask about your gender identity?
Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes, Mental health support during transition
If yes, did the practitioner have adequate knowledge about this?
Yes
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent. 10/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Practise is based in a hotel. So seating while waiting can vary depending on hotels busyness.
Did the waiting room have adequate space for wheelchair/mobility scooter users? Yes
Please estimate how long you waited for your appointment.
5-10 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Yes
Were staff knowledgeable about disability and access rights?
Yes