Total Health Care

Name of practice: Total Health Care
Practitioner seen: Stephen Koder
What type of medical professional did you see? Psychiatrist
Is this a practitioner you've seen before?
Yes
Which appointment are you reviewing? First appointment
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? No
Were you the patient on this visit? Yes
When did you visit:
First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 8/10
Rate clinic out of 10, with 10 being the best clinic ever. 9/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
No
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Ace
Has any of this changed since the appointment you are reviewing? Please comment.
Didn’t know sexuality
How old were you in years at time of appointment?
16
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Indian

Trans Healthcare

Did this practitioner ask about your gender identity? Yes
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
Yes
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did you feel like the practitioner had treated trans patients before?
Yes
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
No
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
No
Did the practitioner respect your concerns and decisions about your sexual health? N/A
Did the practitioner respect your concerns and decisions about your reproductive health?
N/A
Did the practitioner respect your concerns and decisions in relation to your mental health?
N/A
Did the practitioner respect your concerns and decisions in relation to your physical health?
No
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent.
8/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
7/10

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked?
Yes
Were the doorways wide enough for large wheelchairs/scooters?
No
Were there wheelchair accessible bathrooms?
No
If yes, are the bathrooms unlocked?
N/A
Was the waiting room quiet?
Yes
Did the waiting room have adequate seating?
Yes
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Some space for one wheelchair/mobility scooter user, but not adequate
Please estimate how long you waited for your appointment.
20-25 minutes
Was information available in Easy English?
Not sure
Was information available in braille or screen-reader compatible electronic formats?
Not sure
Was information available in Auslan?
Not sure
Were the staff respectful, especially in regards to disability?
N/A
Were staff knowledgeable about disability and access rights?
N/A