Strive Health and Physio

Name of practice: Strive Health and Physio
Practitioner seen: Dr. Wai Lee
What type of medical professional did you see? G.P
Is this a practitioner you've seen before? Yes
Which appointment are you reviewing? Subsequent appointment}
Were the practice staff that you interacted with (other than practitioner) respectful? Yes
Was bulk billing available? Yes
Were you the patient on this visit?  Yes
When did you visit: First half of 2019
Rate visit out of 10, with 10 being the best experience you could have. 10/10
Rate clinic out of 10, with 10 being the best clinic ever. 10/10

Demographics (who’s this review by)
Are you transgender/gender diverse?
Yes
Are you non-binary?
No
What is your gender?
Female
Are you intersex?
Yes
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
Yes
What is your sexuality?
Bisexual
Has any of this changed since the appointment you are reviewing? Please comment.
No
How old were you in years at time of appointment?
31
Are you Aboriginal or Torres Strait Islander?
No
What is your ethnicity?
Pasty white (Scottish/Dutch)

Trans Healthcare 
Did this practitioner ask about your gender identity?
He was advised beforehand by another patient of his, so he didn't ask because he already knew.
Was the practitioner respectful of your gender identity?
Yes
Did they ask for your preferred name?
You can enter it when you fill in a new patient form
Did they use the name you gave them?
Yes
Did they use the pronouns you gave them?
Yes
Did their form let you put whatever gender you wanted?
Yes
Did you feel like the practitioner had treated trans patients before?
He had not, but wasn't afraid of asking questions that would make the process easier.
Did you seek transition related medical care during this appointment?
Yes
If yes, did the practitioner have adequate knowledge about this?
He was following a prescribed treatment by my previous doctor.
Did the practitioner take you seriously?
Yes
Did the practitioner respect your concerns and decisions about your transition?
Yes
Did the practitioner respect your concerns and decisions about your sexual health? Yes
Did the practitioner respect your concerns and decisions about your reproductive health?
Yes
Did the practitioner respect your concerns and decisions in relation to your mental health?
Yes
Did the practitioner respect your concerns and decisions in relation to your physical health?
Yes
Please rate the staff at the practice from 1 to 10 on trans inclusivity, 10 being excellent. 10/10
Please rate the practitioner from 1 to 10 on trans inclusivity, 10 being excellent.
10/10
Any other comments?
He took control of my treatment. My endocrinologist had me on a dose that was 10% of the lowest dose in multiple guidelines. He took my concerns and decided that it was best if he took charge.

Accessibility
Are you disabled? (physically disabled, cognitively disabled, have a developmental disorder, d/Deaf, HOH, blind/vision impaired, chronically ill, mentally ill, neurodivergent)
No
Was there a wheelchair-accessible entrance with no stairs?
Yes
If yes, is this entrance unlocked? Yes
Were the doorways wide enough for large wheelchairs/scooters?
Yes
Were there wheelchair accessible bathrooms?
Yes
If yes, are the bathrooms unlocked?
Yes
Was the waiting room quiet?
No
Did the waiting room have adequate seating?
No
Did the waiting room have adequate space for wheelchair/mobility scooter users?
Yes
Please estimate how long you waited for your appointment. 15-20 minutes
Was information available in Easy English?
Yes
Was information available in braille or screen-reader compatible electronic formats?
No
Was information available in Auslan?
No
Were the staff respectful, especially in regards to disability?
Doesn’t apply to me
Were staff knowledgeable about disability and access rights?
Doesn’t apply to me
Any other comments?
This is an area they could improve in. And their reception desk is too high to see patients in wheelchairs over.

Please add any other comments about your experience here. The experience was excellent. While my GP doesn't specialise in this area, he is open to learning about it and is currently studying up on the current guidelines. He cares deeply about getting positive outcomes for his patients.